Support
Questions, feedback, or something not working? We read every message and aim to reply within one business day.
Common questions
Getting started
Create a parent account, add your children, and start adding activities — or just tell AskAI what you need ("Schedule piano at 3pm Thursday") and it does it for you.
Roles & family
One account can be a parent, student, or expert — and you can switch between roles. Parents see every child's schedule in one view and approve their activities.
Booking coaches & tutors
Find experts in the directory, see their availability, and book a session in a few taps. Experts set their hours through PlanIt booking pages.
Messaging & safety
Huddles keep each activity's chat in one place. You can report or block messages, and manage privacy and permissions from one screen. Parents stay in control.
Account & privacy
Delete your account
You can delete your account and data anytime — in the app under Settings → Delete Account, or by request. Full steps are on our account deletion page.
Your privacy
See how we handle your family's data in our Privacy Policy. For privacy-specific requests, email privacy@timeme.ai from your account email.
Report a problem or security issue
Found a bug or a security concern? Email support@timeme.ai and we'll take a look right away.